What are your winter hours?

We are open Wednesday to Sunday!
Closed on Monday & Tuesday.

Closed for our winter holidays, January 1 to 13th.

Walk-ins: 12pm - 6pm
Pre-ordered pickups: 1pm - 6pm

Come on by for our first-come, first-served walk-ins. Or pre-order online by 4pm, the day before your desired pickup.

Do you make extra desserts for walk-ins?

We always have a lovely selection of seasonal desserts available at the bakeshop first-come, first-served. From Wednesday to Sunday, we make extra pies, tarts, cakes, freshly baked cookies, squares, butter tarts, scones and more!

How do I pre-order a dessert?

Schedule a pickup or next day local delivery on our online shop. Orders must be placed at least one day in advance. Please order by 4pm, the day before your chosen pickup or delivery day. At our busy holiday times, we often need at least 7 days notice. If you have any questions or need recommendations, please contact us and we will happily guide you through the process.

Can I set aside a dessert for same day pickup?

To request that a dessert be set aside for same day pickup during non-holiday times, please call or email us. Provide your name, telephone number and an approximate pickup time. We will reply as soon as we can to let you know if we can accommodate your request and to process payment. All same day orders must be prepaid.

Unfortunately, when we have a line-up at the shop and during our busy holiday season, we are not able to set aside desserts for same day pickup.

How do your scheduled pickups work?

When you arrive at the bakeshop at your scheduled pickup time to collect your desserts, we will greet you at our front entrance and ask you for your order # and name. Please have your order # ready. Your order # is emailed to you immediately after you place your order online.

Please do not arrive early. To keep the line moving quickly, we will have your order all packaged up and ready-to-go for your scheduled pickup time. After we confirm your order # and name, we will pass the desserts to you.

Due to limited space at our front entrance, we only have one line-up. So unfortunately, even if you have pre-ordered, you cannot skip the line. We try our very best to serve you as quickly as possible. Thank-you for your patience and understanding.

Do you offer local delivery?

Yes, for all of January, we are offering next day, local Ottawa delivery for only $5 – Wednesday to Sunday.

Local delivery within 30km.
Only $5 with a minimum order of $50.
Free deliveries for orders over $100.

For deliveries 30+km away, please email us for a quote. Or schedule online and the delivery fee will be calculated for you at checkout.

Orders must be placed at least one day in advance. Please order by 4pm, the day before your desired delivery.

We partner with Trexity to do our deliveries. Deliveries are tracked in real time. Trexity sends out email and text notifications at every step along the way – when your order is picked up from the bakeshop, when it is minutes away and when it is dropped off at your home.

Deliveries are dropped off in the afternoon between 2pm and 6pm.

Please note: With next day delivery, there is a 4 hour delivery window. Only desserts that can be out of the fridge for several hours are available for next day delivery.

Click here to see all of the desserts that can be delivered!

Do you have same day delivery?

Exciting news! This January, we are offering same day, direct delivery from the bakeshop to your door – Thursday to Sunday.

Direct delivery fee starts at $15.
Delivery fee depends on distance and time.

We partner with Trexity to do our deliveries. Trexity Direct is on-demand delivery, with an exclusive courier – no other stops and no shared routes. Trexity will pickup the desserts at the bakeshop within 2 hours and deliver directly to your home.

With direct delivery, we can deliver all of our desserts – including desserts that require refrigeration.

Please email us before 12pm to schedule a same day delivery. At this time, only next day deliveries can be placed online.

What is the best way to contact you during business hours?

For the time being, the best way to reach us during our business hours is to send us an email. We are very busy at the shop serving customers and getting orders ready, so at times we may not be able to get to the phone. However, we do check our voice messages often throughout the day during our business hours — Wednesday to Sunday 12pm to 6pm — and we will call you back as soon as we possibly can. On Monday & Tuesday, when we are closed, we monitor our emails only.

How do I care for my desserts?

Please see our product care instructions for the best way to store your desserts.

Can I cancel my order?

We need at least two days' notice for cancellations. With 2+ days notice, we will issue a store credit that can be used online or in-store. At this time, we do not offer refunds for cancelled orders.

Can I redeem my online gift card at the bakeshop?

Yes, online gift cards can be used for purchases in-store and on our online shop. When you come into the bakeshop, we enter your 16-digit code or scan the QR code. To redeem online, please enter the 16-digit code on the checkout page.